.customer-chat{position:relative;z-index:50;font-size:13px}
.chat-launcher{position:fixed;right:25px;bottom:25px;display:flex;gap:10px;align-items:center;background:#18283d;color:#f0dfbd;border:1px solid #c5a573;border-radius:30px;padding:15px 21px;box-shadow:0 8px 25px #111b2630;font-weight:700;font-size:13px;z-index:51}
.chat-launcher svg{width:21px;height:21px}
.chat-unread{display:flex;align-items:center;justify-content:center;background:#c86142;color:white;min-width:20px;height:20px;border-radius:50%;font-size:10px}
.chat-panel{position:fixed;right:25px;bottom:92px;width:365px;height:min(620px,calc(100dvh - 120px));display:flex;flex-direction:column;background:#fff;border:1px solid #ddd5c8;border-radius:15px;overflow:hidden;box-shadow:0 15px 60px #101e3230;z-index:52;color:#1d2e42}
.chat-panel-header{display:flex;align-items:center;gap:11px;background:#142338;color:white;padding:17px 16px;flex-shrink:0}
.chat-panel-header img{object-fit:contain;width:37px;height:37px}
.chat-panel-header h2{font-size:15px;letter-spacing:-.04em}
.chat-panel-header p{font-size:9px;color:#b8bdc6;margin-top:5px}
.chat-close{margin-left:auto;align-self:flex-start;background:transparent;color:#cdd4df;border:0;font-size:24px;padding:0 3px;line-height:1}
.chat-status{font-size:10px;color:#6b4f25;padding:10px 16px;background:#faf7f0;border-bottom:1px solid #ece6da;flex-shrink:0}
.chat-log{flex:1;min-height:85px;overflow-y:auto;padding:17px;display:flex;flex-direction:column;gap:13px;overscroll-behavior:contain;background:#e8edf3}
.chat-message{max-width:88%;align-self:flex-start;min-width:0}
.chat-message p{background:white;color:#1c3046;border:1px solid #c1ccd9;border-radius:0 11px 11px 11px;padding:10px 12px;white-space:pre-wrap;overflow-wrap:anywhere;word-break:normal;font-size:12px;line-height:1.75}
.chat-message.customer{align-self:flex-end}
.chat-message.customer p{background:#16314f;color:white;border-color:#16314f;border-radius:11px 0 11px 11px}
.chat-message.manager p{border-color:#baa070;background:#f3e6ce;color:#27384c}
.chat-message-label{display:block;font-size:9px;color:#48596b;margin-bottom:5px}
.chat-message.customer .chat-message-label{text-align:right}
.chat-message time{display:block;font-size:8px;color:#5c6978;margin-top:4px}
.chat-message.system{max-width:100%}
.chat-message.system p{font-size:11px;background:#dbe4ef;border:0;border-radius:8px;color:#2f445c}
.chat-onboarding{padding:14px 17px;flex-shrink:0;border-top:1px solid #e7e8eb}
.chat-onboarding>p{font-size:10px;line-height:1.85;color:#8b8f96}
.chat-onboarding label{display:flex;flex-direction:row;gap:8px;align-items:center;font-weight:400;font-size:10px;margin:12px 0}
.chat-onboarding .button{min-height:39px;font-size:11px;padding:9px 14px;background:#d4b98d}
.chat-quick{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;padding:10px 14px}
.chat-quick button{background:#f1e9db;border:1px solid #c4ae88;color:#59421f;border-radius:20px;font-size:10px;font-weight:650;white-space:nowrap;padding:8px 0}.chat-quick button:hover{background:#e6d7bf}.chat-quick #chat-handoff{background:#203a55;border-color:#203a55;color:#fff}.chat-quick #chat-handoff:hover{background:#102a45}
.chat-action-row{display:flex;gap:12px;align-items:center;padding:7px 15px;flex-shrink:0;min-height:30px}
.chat-action-row button{font-size:10px;background:transparent;border:0;padding:0;color:#8b6b3d;text-decoration:underline;text-underline-offset:3px}
.chat-action-row>span{font-size:9px;color:#9a9da2}
.chat-compose{display:flex;align-items:flex-end;gap:8px;padding:10px 13px;border-top:1px solid #eceef1;flex-shrink:0}
.chat-compose textarea{font-size:12px;resize:none;padding:10px;border:1px solid #dce1e8;min-height:39px;max-height:90px;flex:1;line-height:1.6}
.chat-compose button{background:#223750;color:white;border:0;padding:10px 13px;font-size:11px;min-height:39px;border-radius:6px;flex-shrink:0}
.chat-error{margin:0;padding:6px 15px;font-size:10px;color:#ae4c39;background:#fff3ee;flex-shrink:0}
.chat-footnote{font-size:8px;color:#5c6978;padding:0 14px 10px;flex-shrink:0}
.chat-finder-open{display:block;margin:4px 14px 9px;padding:8px 12px;font-size:11px;color:#634b27;background:#f5efe4;border:1px solid #d8c4a3;border-radius:6px;text-align:center;flex-shrink:0}
.chat-panel.finder-mode .chat-log,.chat-panel.finder-mode #chat-vehicle-context{display:none}
.chat-finder-form{min-height:0;flex:1;overflow-y:auto;padding:14px 17px 20px;overscroll-behavior:contain;background:#fff}
.finder-form-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:10px}
.finder-form-heading h3{font-size:15px;color:#1a3047}.finder-form-heading button{font-size:10px;color:#685431;border:0;background:none;padding:5px 0;text-decoration:underline}
.finder-form-intro{font-size:11px;color:#526174;line-height:1.8;margin-bottom:14px}.chat-finder-form>label{display:flex;flex-direction:column;gap:6px;margin:12px 0;font-size:12px;color:#2b4057}
.chat-finder-form input,.chat-finder-form textarea{font-size:12px;padding:9px 10px;min-height:38px}.chat-finder-form textarea{resize:vertical}.finder-privacy{font-size:11px;line-height:1.8;color:#546171;background:#f4f5f7;padding:11px;border-radius:6px;margin-top:15px}.finder-policy-link{display:inline-block;font-size:11px;color:#74592e;text-decoration:underline;margin-top:8px}
.chat-finder-form .finder-consent-label{flex-direction:row;align-items:flex-start;font-size:11px;line-height:1.8;gap:8px}.finder-consent-label input{flex:0 0 16px;min-height:16px;margin-top:2px}.chat-finder-form .button{font-size:12px;min-height:40px;background:#d4b98d;color:#172d43;margin-top:8px}.chat-finder-form .chat-error{padding:8px;border-radius:5px}
.finder-admin-requests{flex-basis:100%;width:100%;max-height:220px;overflow:auto}.finder-admin-requests details{border:1px solid #d9c7a6;background:#fbf8f1;border-radius:7px;padding:11px 13px;margin-top:8px}.finder-admin-requests summary{cursor:pointer;font-size:12px;font-weight:650;color:#5d472b}.finder-admin-requests dl{display:grid;gap:7px;margin:12px 0 0;font-size:12px;line-height:1.8}.finder-admin-requests dl>div{display:flex;gap:12px}.finder-admin-requests dt{min-width:46px;color:#6c7781}.finder-admin-requests dd{margin:0;color:#23394f;overflow-wrap:anywhere;white-space:pre-wrap}.finder-admin-requests a{color:#71512b;text-decoration:underline}.finder-inbox-badge{display:inline-block;background:#eee2cb;color:#634c2a;font-size:10px;border-radius:4px;padding:3px 6px;margin-top:7px}
.admin-chat-dialog{width:min(1080px,calc(100% - 32px));height:min(760px,92dvh);max-height:92dvh;padding:0;border:0;border-radius:15px;box-shadow:0 25px 80px #0004;color:#1b2b40}
.admin-chat-dialog::backdrop{background:#071324b3;backdrop-filter:blur(3px)}
.admin-chat-dialog .editor-heading{padding:20px 25px}
.admin-chat-dialog .editor-heading h2{font-size:23px}
.admin-chat-layout{display:flex;flex-direction:column;height:100%;min-height:0}
.admin-chat-toolbar{display:flex;gap:10px;padding:12px 25px;border-bottom:1px solid #e3e8ee;flex-shrink:0;background:#f9fafc}
.admin-chat-toolbar button{font-size:11px;padding:8px 15px;border:1px solid #dfe4eb;background:white}
.admin-chat-toolbar button.active{background:#182a40;color:white;border-color:#182a40}
.admin-chat-inbox{display:grid;grid-template-columns:275px minmax(0,1fr);min-height:0;flex:1}
.admin-thread-list{overflow-y:auto;border-right:1px solid #e2e7ed;background:#f7f8fa;min-height:0}
.admin-thread{width:100%;text-align:left;border:0;border-bottom:1px solid #e4e8ed;border-radius:0;background:transparent;padding:16px 19px;font-size:12px}
.admin-thread.selected{background:#ece6da;border-left:3px solid #b99357;padding-left:16px}
.admin-thread strong{font-size:12px}
.admin-thread p{font-size:10px;color:#8b939e;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;line-height:1.8;margin-top:7px}
.thread-unread{float:right;display:inline-flex;background:#bd5d40;color:white;border-radius:10px;padding:1px 6px;font-size:9px}
.thread-status{display:inline-block;font-size:9px;color:#9d7848;margin-top:7px}
.admin-thread .thread-status{display:block;margin-top:6px}
.admin-thread-main{min-width:0;min-height:0;display:flex;flex-direction:column}
.admin-thread-heading{padding:14px 20px;display:flex;flex-wrap:wrap;gap:10px;align-items:center;border-bottom:1px solid #e5e9ee;font-size:12px}
.admin-thread-actions{display:flex;gap:6px;margin-left:auto;flex-wrap:wrap}
.admin-thread-actions button{font-size:10px;padding:5px 8px;border:1px solid #d9dfe7;background:white;border-radius:5px}
.admin-chat-empty{padding:45px 20px;text-align:center;font-size:12px;color:#99a3af}
.admin-chat-config{padding:25px;overflow-y:auto;flex:1;min-height:0}
.admin-chat-config form{max-width:760px;margin:auto}
.admin-chat-config legend{margin-top:8px}
.chat-config-status{background:#f5f0e7;border:1px solid #e5d7bf;color:#8d6d3d;font-size:11px;padding:13px 16px;border-radius:7px;margin-bottom:22px;line-height:1.9}
.chat-config-toggles{display:flex;gap:24px;margin-bottom:20px}
.chat-config-toggles label{display:flex;flex-direction:row;align-items:center;font-size:12px;gap:8px}
.chat-key-note{font-size:10px;color:#929aa5;line-height:1.85;margin-top:10px}
.chat-config-saved{max-width:760px;margin:0 auto 18px;padding:12px 15px;border:1px solid #c7dfce;background:#eff8f1;border-radius:7px;color:#46714f;font-size:11px}
.chat-config-footer{display:flex;justify-content:flex-end;margin-top:20px;padding-bottom:15px}
.chat-admin-alert{font-size:10px;padding:4px 7px;border-radius:20px;background:#bf593d;color:white;margin-left:6px}
.chat-booking-link{display:block;border:1px solid #b9d8c3;border-radius:7px;padding:9px 11px;margin-top:7px;font-size:11px;font-weight:650;line-height:1.5;text-align:center;color:#17633d;background:#f0f8f2;text-decoration:none;overflow-wrap:anywhere}.chat-booking-link:hover{background:#dfefe3}.chat-booking-shortcut{flex-shrink:0;margin:0 14px 5px;padding:6px 10px;font-size:10px}.chat-rule-note{padding:11px 13px;background:#f7f1e7;color:#665136;font-size:11px;line-height:1.85;border-radius:6px;margin:12px 0}
.chat-macro-row{padding:15px;border:1px solid #dbe0e7;border-radius:8px;background:#fafbfc;margin:13px 0}.chat-macro-row label{font-size:12px}.chat-macro-row input,.chat-macro-row textarea,.chat-macro-row select{font-size:12px;min-width:0;max-width:100%}.chat-macro-heading{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-bottom:13px;font-size:12px}.chat-macro-heading label{display:flex;align-items:center;flex-direction:row;gap:6px;margin:0}.chat-macro-heading input{width:auto}.chat-macro-heading>div{display:flex;gap:6px;margin-left:auto}.chat-macro-heading button{font-size:11px;padding:4px 8px;border:1px solid #d6dce4;border-radius:4px;background:white}.chat-preview{margin-top:25px}.chat-preview .button,#chat-macro-add{font-size:12px}#chat-preview-output{border:1px solid #d3dde8;background:#eef2f7;border-radius:7px;padding:14px;margin-top:14px;line-height:1.85;font-size:12px}#chat-preview-output p{white-space:pre-wrap;overflow-wrap:anywhere;margin-top:8px}#chat-preview-output small{display:block;margin-top:9px;color:#765f39}.admin-chat-config .chat-config-saved{margin-top:15px}.chat-config-footer{position:sticky;bottom:-25px;background:#fff;padding:12px 0 15px;border-top:1px solid #e3e8ee}
@media(max-width:720px){.chat-launcher{right:16px;bottom:16px;padding:12px 16px;font-size:12px}.chat-panel{right:12px;bottom:78px;width:calc(100% - 24px);height:min(590px,calc(100dvh - 100px));border-radius:12px}.chat-panel-header{padding:14px}.admin-chat-dialog{width:calc(100% - 18px);height:94dvh;max-height:94dvh}.admin-chat-dialog .editor-heading{padding:16px 18px}.admin-chat-toolbar{padding:10px 15px}.admin-chat-inbox{grid-template-columns:115px minmax(0,1fr)}.admin-thread{padding:12px 10px}.admin-thread.selected{padding-left:7px}.admin-thread strong{font-size:10px}.admin-thread p{font-size:9px}.admin-thread-heading{padding:10px 12px;font-size:11px}.admin-thread-actions{margin-left:0;gap:5px}.admin-thread-actions button{font-size:9px;padding:4px 6px}.admin-chat-dialog .chat-log{padding:12px}.admin-chat-dialog .chat-message p{font-size:11px;padding:9px 10px}.admin-chat-config{padding:20px 17px}.chat-config-toggles{flex-wrap:wrap;gap:15px}.admin-chat-dialog .chat-compose{padding:9px}.admin-chat-dialog .chat-compose textarea{font-size:11px}.admin-chat-dialog .chat-compose button{font-size:10px;padding-inline:10px}}
.internal-note-panel{flex-shrink:0;max-height:42%;overflow:auto;background:#fcfaf5;border-block:1px solid #e3dac8;padding:0 14px}.internal-note-panel summary{display:flex;justify-content:space-between;gap:8px;align-items:center;min-height:42px;cursor:pointer;font-size:12px;font-weight:700;color:#5d4a2b}.internal-note-panel summary span{font-size:10px;font-weight:400;color:#7a715f}.internal-note-panel form{display:grid;gap:7px;padding:2px 0 12px}.internal-note-panel label{font-size:12px}.internal-note-panel textarea{resize:vertical;min-height:70px;max-height:140px;font-size:13px;padding:9px;line-height:1.7}.internal-note-meta,.internal-note-status{font-size:11px;color:#6e6554;line-height:1.7;overflow-wrap:anywhere}.internal-note-actions{display:flex;gap:7px;flex-wrap:wrap}.internal-note-actions button{background:#273e56;color:white;border:1px solid #273e56;font-size:12px;min-height:40px;padding:8px 11px}.internal-note-actions [data-reload-note]{background:white;color:#4b6073;border-color:#cbd4dd}.internal-note-panel small{font-size:10px;color:#7c756b}@media(max-width:720px){.internal-note-panel{padding-inline:12px;max-height:40%}.internal-note-panel summary{min-height:44px}.internal-note-actions{display:grid;grid-template-columns:1fr 1fr}.internal-note-actions button{min-height:44px;min-width:0;padding:7px 5px;font-size:12px}.mobile-keyboard-open .admin-note-editing .internal-note-panel{flex:1;max-height:none;min-height:0}.mobile-keyboard-open .admin-note-editing .chat-log,.mobile-keyboard-open .admin-note-editing #admin-chat-reply{display:none!important}}
@media(max-width:720px),(max-height:520px) and (max-width:1000px){.admin-thread-main:has(.internal-note-panel details[open]) .admin-thread-heading{max-height:24%;overflow:auto}.mobile-keyboard-open .admin-note-editing .internal-note-panel{flex:1;max-height:none;min-height:0}.mobile-keyboard-open .admin-note-editing .chat-log,.mobile-keyboard-open .admin-note-editing #admin-chat-reply{display:none!important}.mobile-keyboard-open .admin-note-editing .internal-note-meta,.mobile-keyboard-open .admin-note-editing .internal-note-panel small{display:none}.mobile-keyboard-open .admin-note-editing .internal-note-panel textarea{height:72px;min-height:64px;max-height:96px}.mobile-keyboard-open .admin-note-editing .internal-note-actions{position:sticky;bottom:0;background:#fcfaf5;padding-block:5px}}
.internal-note-panel summary b{display:inline-block;font-weight:400;margin-left:5px}.internal-note-panel details[open] summary b{transform:rotate(180deg)}